Privacy Policy

1. Introduction

NEXUS Infotech Solutions ("we", "us", or "our") is an IT services company registered in Gujarat, India. This Privacy Policy explains what personal data we collect when you visit nexusinfotech.tech, use our contact form, or engage with our services — and how we use, store, and protect it. By using our website, you agree to the practices described in this policy.

2. Data We Collect

• —Contact form submissions: Your name, email address, and message when you reach out to us via our contact form.
• —Usage analytics: Anonymous page views, session data, and interaction events collected via PostHog and Vercel Analytics to help us improve the website.
• —Technical data: IP address, browser type, device type, and referring URL — collected automatically by our hosting infrastructure (Vercel).
• —Cookies: A cookie consent preference cookie and analytics cookies (only set after you accept). See Section 6 for details.

3. How We Use Your Data

• —Respond to enquiries: To reply to messages submitted via our contact form.
• —Send auto-replies: To send a confirmation email acknowledging your enquiry.
• —Improve our website: To analyse usage patterns and fix issues using anonymised analytics data.
• —Prevent abuse: To apply rate limiting and bot protection on our contact form (via Cloudflare Turnstile and Upstash Redis).

4. Third-Party Services

We use the following third-party services that may process your data:

• —Resend: Transactional email delivery for contact form notifications. resend.com
• —PostHog: Product analytics platform. Data is anonymised. posthog.com
• —Vercel Analytics & Speed Insights: Website performance monitoring. vercel.com
• —Cloudflare Turnstile: Bot protection on our contact form. cloudflare.com
• —Upstash Redis: Rate limiting to prevent form abuse. upstash.com

5. Data Retention

Contact form enquiries are retained in our email inbox for as long as necessary to respond to your request, and for up to 2 years for business records. Analytics data is anonymised and retained for up to 12 months. Rate-limiting data is purged automatically after 24 hours.

6. Cookies

We use only the following cookies:

• —cookie_consent: Stores your cookie preference (accept/decline). Expires in 12 months.
• —ph_* (PostHog): Analytics cookies set only if you accept cookies. Can be declined via our cookie banner.

7. Your Rights

Under India's Digital Personal Data Protection Act 2023 (DPDP Act) and applicable international privacy laws (including GDPR for EU visitors), you have the right to:

• —Access: Request a copy of the personal data we hold about you.
• —Correction: Ask us to correct inaccurate data.
• —Erasure: Ask us to delete your personal data.
• —Withdraw consent: Withdraw cookie consent at any time via your browser settings.

8. Data Security

We take reasonable technical measures to protect your personal data, including HTTPS encryption, environment variable management for API keys, and rate limiting. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or want to exercise your data rights, contact us at: NEXUS Infotech Solutions Gujarat, India hello@nexusinfotech.tech